Question 1

What does this feature do?

Accepted Answer

With this feature, you can bring crypto from any external wallet into hashbank and manage it alongside your everyday money right in your banking app. You can also do the reverse - send your crypto from hashbank to any address in the world.

Question 2

How much does it cost to bring crypto into hashbank?

Accepted Answer

Receiving any amount of crypto at hashbank is completely free.

Question 3

How much does it cost to send crypto to an external wallet?

Accepted Answer

When sending crypto, you only pay the blockchain network fee. This fee depends on the network's current load and the asset you choose. You will always see the exact fee in the app before you confirm the transaction.

Question 4

Are there any limits on receiving or sending crypto?

Accepted Answer

There are no maximum limits - you can receive or send any amount of crypto without borders. The only limit is the minimum amount set by the blockchain network itself, which you will see on your screen when starting the transaction.

Question 5

How do I bring my assets into hashbank?

Accepted Answer

Go to the "Crypto" page in the app, tap "Top up," and select the asset and blockchain network. The app will instantly generate a unique address and QR code for you to use when sending funds from your external wallet.

Question 6

How do I send crypto to another platform?

Accepted Answer

Tap the "Send" button, pick your asset, and choose the network (the app will highlight the fastest and cheapest options for you). Paste the receiver's address or scan their QR code, enter the amount, and confirm the transaction.

Question 7

What is a MEMO / Destination Tag, and do I need it?

Accepted Answer

A MEMO (or Tag) is an extra identifier required by certain networks (like XRP, XLM, EOS, BNB). If your chosen network requires a MEMO, a specific field will appear on your screen. You must fill it out exactly as provided for the transaction to go through successfully.

Question 8

How fast are transactions, and where can I check the status?

Accepted Answer

Transactions are processed instantly (the exact time only depends on how busy the blockchain network is). You can check your transaction details anytime in the "Transaction History" section of the hashbank app.

Question 9

Is transferring to and from external wallets safe?

Accepted Answer

The process is completely secure. Every transfer requires two-factor authentication (Biometrics/OTP) to confirm. Plus, to keep your assets safe, all incoming and outgoing addresses go through strict, automated security (AML) monitoring.

Crypto without borders

Bring your crypto over for free

Send crypto anywhere, anytime

FAQ

Crypto without borders

Bring your crypto over for free

Send crypto anywhere, anytime

FAQ

currency_bitcoinWhat does this feature do?

money_offHow much does it cost to bring crypto into hashbank?

account_balance_walletHow much does it cost to send crypto to an external wallet?

all_inclusiveAre there any limits on receiving or sending crypto?

qr_code_scannerHow do I bring my assets into hashbank?

sendHow do I send crypto to another platform?

tagWhat is a MEMO / Destination Tag, and do I need it?

boltHow fast are transactions, and where can I check the status?

verified_userIs transferring to and from external wallets safe?